Travel Allowance

You may have limited kilometre allowance depending on your pick up location. If a limit on distance applies, the daily kilometre allowance will be shown on your Rental Agreement and may vary based on the type of vehicle and the rental location. If you exceed this daily allowance, a charge will apply for the additional distance covered.

• Generally, for local hires you are authorised to travel within a 50KM radius of your hire point and you receive 100KM of travel included in your rental fee.
• For Interstate hires, you receive a KM allowance which allows direct travel to your nominated destination.

If you choose to use more than your allocated KM's you will be charged additional fees as outlined in your hire agreement.

Standard Insurance & Accident Damage Excess (ADE)

Standard Insurance cover is provided for the period of hire provided the vehicle is not used for a Prohibited Use and used for the purpose it is intended. Your liability for loss or damage to the vehicle is limited to the ADE stated on your hire agreement unless the vehicle is used for a Prohibited Use or the rental agreement and hire conditions are breached.  NB Excess Reduction Cover can be pre-purchased at the time of booking to lower the Accident Damage Excess payable.

Standard Roadside Assistance

There is a basic breakdown service included in your rental to cover call outs for inherent mechanical faults where you are not at fault.  This does not cover, flat tyres or punctures, windscreen damage, lost or keys locked inside a vehicle, or being out of fuel etc.  NB Premium Roadside Assistance can be pre-purchased to cover, punctures and windscreen damage etc

For further information, please read our terms and conditions or contact our Customer Service Team on 1300 826 883 during business hours.

The following is NOT included in the standard hire fee

• Fuel - Each vehicle should be full of fuel on pick up and the vehicle must be full of fuel upon return or you will be charged the cost of replacement fuel at local service station prices, plus a fee of $55 to cover the cost of us refilling the vehicle.
• Parking & traffic fines - parking, traffic and speeding fines etc are the sole responsibility of the Hirer.
• Road tolls - Tolls charged to our account by the Toll provider, when using a Toll road, during Your Hire period; will be applied to Your Hire account. This will incur a $6.00 admin fee plus the cost of the toll for each Toll incurred. The cost of these Toll charges will be charged to Your credit card supplied to us at the time of booking or will be deducted from your Security Deposit prior to its return.
• Flat Tyre, Puncture and Windscreen damage - Standard Roadside Assistance does not cover these; so ensure you have pre-purchased Premium Roadside Assistance Cover for peace of mind. Terms and Conditions apply.

Any additional charges incurred by you during your hire will be applied to your account and payment will be deducted from your security deposit, prior to its release/return.

We do not provide trolleys, tie-down straps or other coverings with the hire.  However, you can purchase these from local hardware and safety stores locally.  It is important you understand the local road and state laws in relation to the safe transportation of goods.

For more information, call our Customer Service Team on 1300 826 883

Additional Hire Options

To keep our rental prices as low as possible, we provide you with the option to add these additional features and benefits to your hire agreement, for an additional charge.

• Additional Driver: We will need to see their driver's licence and a nominal fee applied for additional drivers.
• Additional KM Allowance:  Pre-purchase additional KM travel allowance at a discounted rate.
• Excess Reduction Cover: You can reduce the ADE from $7,700 AUD to $1,000 AUD for a small fee - which we highly recommend!
• Premium Roadside Assistance Cover: You can buy additional coverage for the call-out costs relating to
  incidents that are your fault, including running out of fuel, lost keys or keys locked in the vehicle
• Additional Labour to help you with your move

A range of fees and charges may apply to your rental see full terms and conditions. The amounts may be specified in the Rental Agreement provided to you on pick up.

What additional Fees could I be charged?

At Go With The Gecko, we want to make sure you fully understand your liability when you hire a vehicle from us.  We don't want you to suffer any nasty surprises, so we have compiled a list of the most common additional charges you might incur; as a result of your use of a Go With The Gecko Vehicle or other incidents that might occur during the rental (aside from your liability for damage or loss to the vehicle) that could amount to additional charges.  We also recommend reviewing the Terms and Conditions associated with our Hire Agreement to ensure you fully understand your rights and obligations when hiring a Vehicle from us.

Remember not every accident or incident is your fault, but you could still be liable for the costs associated. This is why we always recommend the purchase of additional hire options to help protect and reduce Your liability during your hire. These fees, charges, terms and conditions and rental agreement obligations are generally the same for most commercial vehicle hire companies in Australia. We choose to highlight some of the more common risks and financial impacts that could occur during a rental with us; in advance, so you can make an informed decision about choosing to Go with the Gecko.

If you need any further help with understanding any potential fees that may be applicable to your hire, view our full terms and conditions here or call 1300 826883 during business hours and our Sales Team will be happy to assist you with any questions you have.

Additional Fees and Charges may include:

Fuel Costs

You should receive the Hire Vehicle with a fuel tank of Fuel and You should return the Vehicle with a Fuel tank of fuel. Whether you travel 10KM or 100KM you must purchase fuel and fill up the vehicle. In the unlikely event you receive the vehicle without a full tank of fuel - please contact us immediately. If you fail to refuel the vehicle to full (or to cover the amount of fuel you have used during your rental period) you will be charged the price of fuel from the local service station plus a fee of $55 to cover the cost associated with us having to send a technician out to fill up the Vehicle for you, ready for the next hirer! We always recommend keeping your fuel receipts and uploading them into our Book N Go App when prompted, at the end of your hire. This will eliminate any incorrect Fuel charges being applied to your account.

Assessment and Cleaning Fees

Fees will apply in the event We have to send an external assessor to check on the condition of the vehicle when returned, or independent verification is required on the condition of the vehicle, or where rubbish has been left in the vehicle cabin or cargo area or cleaning, sanitation, deodorisation or rubbish disposal or tipping fees are required, etc.

To avoid these fees, make sure you have submitted the correct photos at the end of your hire via the Book N Go App when prompted. We ask for these photographs to establish the condition of the Hire Vehicle upon return. This protects you against any wrongful claims of damage during your hire period.

Make sure you remove all rubbish from the Vehicle, this includes any rubbish in the cabin or cargo area. Leaving Mattresses or other items in the back of the vehicle will incur professional tipping and disposal fees to be applied to your Hire Account. Before returning the Hire Vehicle, give it a quick wash and return it in the condition you received it. If you do this, you will not incur any cleaning fees.

Processing Fee

The amount payable for administrative functions Go With The Gecko undertakes including the payment of, or handling of any claim for, any charges and penalties, such as processing of traffic fines, penalties, and Tollway use, etc.  These charges are noted in the hire agreement.

• Toll Administration Fee - $6.00 per Toll (plus the cost of the Toll)
• Fine Nomination Fee - $33 per nomination

Roadside Assistance services

Roadside Assistance cover is provided free of charge for inherent mechanical faults with the vehicle. If the driver is at fault for the problem for which assistance is requested, for example, the vehicle running out of fuel, or the keys being locked in the vehicle, or flat batteries due to accessories or lights being left on, etc, A Roadside Assistance call out fee will apply for breakdowns caused by Hirer error. The Roadside Assistance call-out charge covers the cost of providing breakdown or roadside assistance but does not cover the cost of any parts required. We recommend the optional purchase of Premium Roadside Assistance Cover (PARC) which provides enhanced cover and eliminates the call-out fee for Roadside Assistance.

Additional Rental Days or Late Return

If you request additional days or return your Hire vehicle late, you may be charged an extra rental charge for each 1 hour period entered into following the return time stated on Your Rental Agreement, at current rental rates, although you are allowed a ‘grace period of 15 minutes late for Local Hires, where no charge will apply and up to 2 hours for Interstate Hires, where no charge will apply, provided you have let us know prior. Additional rental charges for that vehicle will apply for each additional day (or any part thereof) when the vehicle is returned late.  You can avoid these charges by calling us prior to return to extend your hire - subject to availability, and where we agree to the hire extension.

Vehicle Damage

You are liable and will be charged for the full cost of repair of the damage caused to the vehicle, (less fair wear and tear), irrespective of who is at fault. Your liability is limited to the Accident Damage Excess (ADE) noted on your Rental Agreement. You may reduce your liability further by prepurchasing Accident Damage Excess Reduction (ADERC) at the time of booking. ADERC cover reduces your repair liability to $1,000 AUD including GST.

Additional Travel Costs

Most of our Hire rates come with 100 KM of travel included in the hire rate (per day) but the individual travel allowance for your Hire, will be noted on the Rental Agreement. If you intend to travel more than 100 KM per day, you should advise us at the time of booking, as extra KM allowances can be pre-purchased at a reduced rate. If you have traveled above the travel allowance stated on your Hire Agreement you will be charged $0.35 cents per KM traveled over and above the stated allowance.

Charges and Interest on amounts due

In cases where you do not pay the amounts due to Us under the Rental Agreement (including any credit provided to you) in accordance with the Agreement, you may be required to pay interest calculated daily from the next day after the due date up to and including the date of payment at the rate equal to Commonwealth Banking Corporation standard business overdraft rate plus 2%, and reimburse Us for our expenses and costs incurred in collecting from you the charges payable under the Agreement. To avoid these charges make sure you pay your Hire Account on time and when it falls due. Above all, please speak to us about any payment concerns or issues as they fall due. We are here to help you.

Fair Wear and Tear

At Go With The Gecko, we want your rental experience to be a smooth and enjoyable as possible; and we want to eliminate any nasty surprises when it comes to accidental damage or disputes over fair wear and tear interpretation.

Please make sure you have read and fully understand this Fair Wear and Tear Guide before you drive away. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in this guide.

Before a vehicle is rented from Go With The Gecko we protect the hirer, by requesting a a series of photos to represent the current condition of your vehicle, prior to commencing your hire with us. This is done via our Book N Go App. This App guides you through the minimum number of photos required to commence your hire. Additionally, we encourage you to perform your own inspection and you are also invited to take any additional time stamped photos of any pre-existing damage to us using the Book N Go application.

If you detect any damage to the vehicle that is not visible in the photos provided or you experience any difficulty in uploading the condition photos via our App, you should take additional time stamped photos of the damage prior to leaving the rental location and send them to us via email at your earliest opportunity.

Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from any pre-purchased damage cover or insurance.

You should always refer to the full Terms and Conditions of Rental for a full understanding of the exclusions that apply.

EXTERIOR DENTS

STONE CHIPS

SCRATCHES

BUMPERS & TRIM

WHEELS, WHEEL TRIMS, TYRES

WINDSCREEN, WINDOWS, LAMPS, AND EXTERNAL MIRRORS

UPHOLSTRY, FLOORS, CARPETS, DASHBOARD, FASCIA, TRIM INTERIOR, AND VEHICLE CLEANLINESS

KEYS, ACCESSORIES AND EQUIPMENT