Photo Verification & Hirer ID – we require photos of the Hirer and the Vehicle to be taken and submitted to us to establish the Hirer’s ID and to verify the condition of the hire vehicle at the collection and drop off points.  We do this to offer you the added peace of mind and to protect you against wrongful claims of damage. If you find this a little daunting, don’t worry or Book N GO App will guide you through the process or we are here to help.  Simply give us a call and we will talk you through exactly what we need.

Drivers – all drivers must be between 23 and 75 years of age and hold a full Australian manual/auto driver’s license.  ‘Provisional P’ plate license holders are accepted and in many cases, we are able to accept International driver’s licenses – but additional conditions, Hirer documentation and rental charges do apply.

Payment of rental charges – estimated rental charges are to be paid on the commencement of hire. If a hirer wishes to extend their hire period, they must contact us and obtain prior approval to ensure the vehicle is not otherwise booked out to another customer. The extended period must be paid in advance in order to comply with our terms and conditions of hire and for continued insurance cover.

Fuel – To avoid further costs being applied to your account, it is important that all hires are returned with a full tank of fuel.  The nominated fuel type can be found on the hire agreement, windscreen sticker, or on the inside of the fuel cap.  If the hire is not returned fully fuelled, the hirer may be charged the cost of replacement fuel plus an administration fee of $55 to cover the cost and labor to refuel (unless otherwise agreed in writing by us).

Additional drivers – our rates are inclusive of one driver. If there will be additional drivers, they must be noted on the hire agreement and a charge of $10 per additional driver per day applies. Should a person other than the noted drivers drive our vehicle, they will not be covered under any of our nominated insurance products.

Damage Liability – Standard Accident Damage Cover (ADC) is included in most hire rates. The Accident Damage Excess (ADE) included in the ADC reduces Hirers liability from the full value of the vehicle to a nominated excess of $7,500 subject to the terms and conditions of the Accident Damage Cover.

Excess Reduction Cover – the standard commercial vehicle Accident Damage Excess of $7,500 may be reduced by purchasing Accident Damage Excess Reduction (ADER) as an option at the time of booking. This optional product can be purchased for an upfront fee of $22 per day for local hire and $100 per day for an interstate hire.  This will reduce the Accident Damage Excess payable to $1,000 in the event your hire vehicle incurs damage during your hire.

Payment of ADC Excess – applies in the event of any damage to our vehicle and/or any accident/incident our vehicle may have been involved in whilst on hire, regardless of fault.  It is payable immediately and prior to any accident damage cover being accepted or processed. Failure to pay the excess means you are liable for the full cost of vehicle repair and/or third-party property damage.

Vehicle condition – all vehicles must be returned in a clean and presentable condition. If the vehicle is returned dirty and/or there is a cigarette, vaping, or other unpleasant odors in the cabin, or rubbish left in the cabin or cargo areas (outside of fair wear and tear); a cleaning fee and or rubbish disposal fee will be charged to your hiring account.